![]() ![]() For the time needed to find a fix, it is true that the time required to solve a case is individual. That is why we would like to examine your case to give you a solution. iTunes backups is a sensitive matter and they may act differently on different PC+iPhone configurations. Also, you have confirmed that your data is displayed with other programs of the CopyTrans bundle. The situation when the software recovers only some kinds of data and not the rest is not typical. Our support agent did her best to assist you and forwarded your case to our developers support. We are very sorry to hear about your experience. Hello Faheem and thank you for your comment. It's all a shame really because I really did like the easy to use UI and would've recommended the software had it worked! Overall, not happy at all. I have now raised a transaction dispute with my bank with the hopes of getting my money back. They basically told me that I would have to wait indefinitely to see if they could fix the issue before I'd be given a refund. However, Copytrans failed to give me a date and refused to give me a refund constantly citing their refund policy. I provided their customer service with plenty of logs and screenshots and made it clear to them I had effectively purchased software that was not fit for purpose and that if an estimated date of fix could not be provided then I was within my rights to expect a refund. The backup was not corrupted and did contain valid data as "CopyTrans Backup Extractor" could access and quantify the data (e.g. It only managed to copy my messages but failed to copy everything else (contacts, whatsapp, photos, etc). However, the software did NOT work as advertised. I had primarily chosen copytrans because of their overwhelmingly positive reviews. I purchased copytrans shelbee just over a week ago to do a selective restoration from an iphone 12 backup to an iphone 14 for my wife. Fails to restore an iphone 12 backup to an iphone 14
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